Complex Care Award

This category honours an individual and/or team known for delivering outstanding, comprehensive and effective care for complex health conditions. This Award recognises the delivery of specialist skills within a social care setting that support and enhance the life of people with different conditions, including, but not limited to:

Acquired brain injury
Autism
Dementia,
Profound and multiple learning disabilities; and
End of Life care

Key considerations include the integration of multidisciplinary approaches, a patient-centred focus, and successful management of diverse and complex health needs.

This Award will exemplify an individual or Team, who demonstrates the specific skills and compassion required to manage and/ or deliver services that are sensitive to the needs of people with conditions that require additional complex support.

The Nominee/s should have a clear understanding of the condition they support, providing personalised care that respects each individual’s uniqueness. They should show how they help individuals maintain their skills and abilities, use effective communication, and address nutritional needs. The individual/team must provide examples of high-quality, outstanding care, demonstrate a passion for improving care or support for that condition, or sharing their learning across a wider team and be adaptable, responsive, and impactful.

Communication, teamwork, and a commitment to improving the quality of life for the individual in their care, should also be evident.

They may also demonstrate how they provide emotional support to families and friends, helping them navigate the challenges of caring for someone who may be going through significant change in their life.

The ideal nominee/s will show a deep commitment to care, offering comfort and guidance to both the individual and their support network in a compassionate, dignified and respectful manner.

Criteria

Please include how [the individual or Team meet the following criteria]

They collaborate with the client to design and create the support plan
They adapt to meet individual user needs
They engage with family, colleagues, or other support networks to ensure outcomes are maximised or communicated for the individual
They show understanding, kindness and sensitivity to those they support
Their learning, training, qualifications, or accreditations indicate a desire to understand more about the condition they support
They demonstrate an understanding of best practice techniques
They improve the quality of life of those they support for a significant period of time
They are able to describe what they have done to enhance the care of others
Commitment to learning and development to enhance their own skills and expertise within their role/s that reflects current best practice.
Embraces innovation within their specialised area of care.

Miscellaneous impact, please demonstrate how